Frequently Asked Questions
Everything you need to know about your Ogden Of Harrogate experience.
What is your standard shipping timeframe?
We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 2-4 business days, while international shipping may take 5-7 business days depending on your location.
What is your return policy for luxury items?
We offer a 30-day return policy for all unworn items in their original packaging with security tags intact. Please note that bespoke or personalized commissions are non-refundable.
Do you provide certificates of authenticity?
Yes, every piece from Ogden Of Harrogate is accompanied by a certificate of authenticity. For high-value gemstones and diamonds, we provide independent grading reports from recognized laboratories such as GIA or IGI.
Can I have an item resized or adjusted?
We offer professional resizing services for most rings and jewelry pieces. Please contact our Harrogate showroom to discuss specific requirements; many adjustments can be completed within 5-10 business days.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For high-value transactions, we also offer secure bank transfers and interest-free financing options for eligible UK residents.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with harsh chemicals and perfumes. We offer a complimentary annual cleaning and inspection service for all jewelry purchased through our store.